Fair Usage Policy (FUP)
At Lume-Hosting, our goal is to provide all customers with an optimal and stable hosting experience. To ensure fair, secure, and efficient use of our resources across all our services – including Game Servers, vServers, Discord Bots, and Dedicated Servers – this Fair Usage Policy (FUP) outlines the acceptable use of the provided resources and services. This policy serves to protect our infrastructure and ensure a high quality of service for all our customers.
Table of Contents
1. Purpose and Scope
1.1. This FUP aims to ensure that all customers have adequate access to their booked resources and to prevent excessive or abusive usage that could negatively impact the performance, stability, or security of the servers and network.
1.2. This policy applies to all services offered by Lume-Hosting, unless explicitly stated otherwise in the respective service descriptions or individual contracts.
2. General Principles of Fair Use
2.1. Resource Conservation: Customers are encouraged to use their allocated resources (CPU, RAM, storage space, network bandwidth, I/O) responsibly and efficiently.
2.2. Legal Compliance: The use of Lume-Hosting services must comply with all applicable local, national, and international laws and regulations.
2.3. Security: Customers are responsible for the security of their own applications, scripts, and access credentials. Lume-Hosting takes measures to protect the infrastructure, but the security of customer applications is primarily the customer's responsibility.
3. Specific Policies by Resource Type
3.1. Storage Space
3.1.1. Purpose-Bound Usage: Storage space is primarily intended for files and data necessary for the direct operation of the booked service.
3.1.2. Avoidance of Large Unnecessary Files: Storing excessively large files not directly related to the operation of the service should be avoided.
3.1.3. Regular Cleanup: Unnecessary, outdated, or redundant files should be regularly deleted by the customer.
3.1.4. Automated Cleanup: Lume-Hosting reserves the right to automatically delete outdated system logs and temporary files.
3.1.5. No Personal Cloud Usage: Server services must not be misused as personal cloud storage.
3.1.6. Inode Limits: Shared hosting platforms and vServers may have limits on the number of inodes.
3.2. CPU and RAM Usage
3.2.1. Avoidance of Excessive Load: Applications causing consistently high load must be optimized or discontinued.
3.2.2. Prohibited Processes: Running processes known to excessively consume resources is prohibited.
3.2.3. Efficient Configuration: Attention must be paid to resource-efficient configuration.
3.3. Network Usage
3.3.1. Fair Consumption: Even with "unlimited" offers, the principle of fair use applies.
3.3.2. Traffic Types: Use of the network for illegal activities is strictly prohibited.
3.3.3. Proxy Services and VPNs: Operating open proxy services may be restricted.
3.4. I/O Load
3.4.1. Balanced Usage: Applications generating excessive read/write operations should be optimized.
4. Specific Policies by Service Type
4.1. Game Servers
4.1.1. Mods and Plugins: Installation should be within reasonable limits.
4.1.2. Player Count: Recommended player counts should be observed.
4.2. vServers
4.2.1. System Integrity: Customer is responsible for system security.
4.2.2. Mail Servers: Spam is strictly prohibited.
4.2.3. Public Services: Secure configuration must be ensured.
4.3. Discord Bots
4.3.1. API Limits: Bots must respect Discord's API guidelines.
4.3.2. Data Storage: Sensitive data must be handled appropriately.
4.3.3. Resource Usage: Excessive resource usage may be restricted.
4.4. Dedicated Servers
4.4.1. Network policies still apply without restriction.
4.4.2. Customer is responsible for configuration and maintenance.
4.4.3. Lume-Hosting may intervene in cases of severe abuse.
5. Prohibited Uses and Activities
The following activities are strictly prohibited:
- 5.1. Hosting or distributing illegal content
- 5.2. Phishing, fraud, or hosting malware
- 5.3. Conducting or aiding in DoS/DDoS attacks
- 5.4. Sending spam
- 5.5. Unauthorized cryptocurrency mining
- 5.6. Network scanning or unauthorized access attempts
- 5.7. Operating resource-intensive services outside their intended purpose
- 5.8. Activities endangering system stability
6. Monitoring and Enforcement
6.1. Lume-Hosting reserves the right to monitor resource usage to ensure compliance.
6.2. In case of violations, we may take the following measures:
- 6.2.1. Notification and request for remediation
- 6.2.2. Resource restriction
- 6.2.3. Content removal
- 6.2.4. Service suspension
- 6.2.5. Account termination
6.3. Emergency actions may be taken without prior notice if necessary.
7. Customer Responsibilities
7.1. Customers are responsible for all activities on their account.
7.2. Access credentials must be kept secure.
7.3. Regular backups are the customer's responsibility unless explicitly included in the service.
8. Data Backup
8.1. Customers are solely responsible for backups unless explicitly offered as a service.
8.2. Service storage should not be used primarily for backup purposes.
9. Policy Changes
Lume-Hosting reserves the right to update this policy at any time. Significant changes will be communicated to customers. Continued use of services after changes constitutes acceptance.
10. Questions and Clarifications
If you have questions about this policy, please contact our support team. We're happy to help optimize your resource usage and avoid misunderstandings.
11. Severability Clause
Should any provision of this Fair Usage Policy be or become ineffective, the validity of the remaining provisions shall not be affected. An effective provision that best matches the original purpose shall be deemed agreed upon.